Orders placed within last hour (Less than 60 minutes)
If an order was placed within the last 1 hour (less than 60 minutes),
we can attempt a cancelation in the OOGP system.
Use the chat function in the upper right hand corner of this page.
We will need the CLX batch number or patient name to attempt the cancellation.
Orders placed over an hour ago
Any orders placed over an hour ago can not be canceled in our system. To return, put the product in your monthly returns box.
Welcome to your MyEyeDr. Order Information Portal!
This portal is the fastest and easiest way to connect with our Customer Care Team with our new Live Chat Feature!
How to Start a Live Chat
In the top right corner, you will find our live chat! One of our many knowledgeable representatives will be able to assist you with all your customer care needs.
To begin simply click on the chat icon at the bottom right of your screen. If a live representative is not available at the time please feel free to click on the contact us button to email us for assistance. Please allow up to 24 hours for an email response.
Live chat hours are Monday - Friday 10am - 6:30pm EST.
